ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland PAA Members: February 2, 2024

Date of Notice for All Other Applicants: February 16, 2024

POSITION OFFERED: Career Navigator

EMPLOYMENT DATE: April 2024 TERM OF EMPLOYMENT:

Grant-Funded, Full-Time, 12-Months

JOB DESCRIPTION: The Career Navigator is a passionate and resourceful advocate for students and actively leads and contributes to further improve graduation, retention rates, and career placement of students and alums at Tompkins Cortland Community College, with a special focus on supporting students participating in the Increasing Tourism Career Pathways initiative through the Appalachian Regional Commission. 

The Career Navigator manages a caseload of students by providing academic, career, and personal support and will work closely with participating regional employers sponsoring the students in this program. The position will support students both on campus and onsite at partner employers, with the majority of time spent in the field.

The Career Navigator will support and advise students through the program and provide guidance for students to continue on a career path in the tourism industry. This position reports to the Director of Workforce Development and Continuing Education and collaborates closely with all members of the Workforce Development Career team, Student Services, as well as members of faculty and Academic Affairs, Enrollment Management, and regional employers.

This position is within the Professional Administrators Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree with a background in secondary education, higher education administration, employer relations, direct client support, social work, counseling, or special education is required. A demonstrated sensitivity to understanding the needs and concerns of a diverse student population--including legal system-involved populations, first-generation college students, adult students, and underrepresented populations--is essential to the hired candidate’s success. One to three years of professional experience in a direct support role in advising, coaching, counseling, teaching, or consulting. Excellent oral and written communication and strong presentation skills with demonstrated ability to develop interpersonal and organizational relationships. Proficient with Microsoft Office suite. Self-motivated with the ability to work in a fast-paced, team-focused, detail-oriented environment. Excellent leadership and teamwork skills with the ability to work independently, determine priorities, and meet multiple deadlines. Willingness to travel regionally.

DESIRED QUALIFICATIONS: Master’s degree in Student Affairs Administration, Higher Education Leadership, or related degree program. Demonstrated professional experience in a higher education setting focusing on student success and/or advising. Proven experience leading collaborative efforts between multiple constituencies, including faculty, staff, students, and local community members. Understanding of student career development and employer relations best practices. Knowledge of student information systems, such as Slate and Brightspace, and familiarity with online career platforms such as Handshake.

EXPECTED HIRING SALARY RANGE:  $58,458.40-$77,466  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin March 1, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland PAA Members: Februrary 2, 2024

Date of Notice for All Other Applicants: February 16, 2024

POSITION OFFERED: Coordinator of Testing Center & Assistive Technology

EMPLOYMENT DATE: ASAP TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: The Coordinator of Testing Center and Assistive Technology will provide services through the Baker Center for Learning, encompassing the proctoring of accommodations testing, make-up tests, and community members’ proctoring needs. The Coordinator will also provide assistive technology support, training, and provision of this technology for students with disabilities.

This position is within the Professional Administrators Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree in Education, Social Sciences, Human Services, Information Technology, or a closely related field; two years’ experience in postsecondary education in an office/program area that provides direct service to students.

DESIRED QUALIFICATIONS: Master’s degree, especially in a related field; four years’ experience in postsecondary education in an office/program area that provides direct service to students; one-year supervisory experience and/or completion of a recognized leadership program;  two years’ experience in postsecondary education in an office/program area that provides direct service primarily to students with disabilities.

EXPECTED HIRING SALARY RANGE:  $58,458.40-$77,466  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin March 1, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

JOB DESCRIPTION  

JOB TITLE: Director of Marketing 

STATUS: Exempt  

DEPARTMENT: Customer Experience   

REPORTS TO: Chief Operating Officer 

FULL/PART-TIME: Full-time 

LOCATION: Syracuse/Holland Patent/Hybrid 

Salary Range: $92,500.00 To 135,000.00 Annually

OUR CULTURE:  

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.  

THE MISSION: 

To build long-term relationships 

SUMMARY ROLES/RESPONSIBILITIES:  

• Marketing Strategy – Strategic Marketing
  • Effectively develop and execute data-driven marketing strategy for growth that is aligned with the values and vision of Northland.
• Create alignment between company VTO/objectives and marketing goals. 
• Identify marketing gaps and develop solutions for improvement
• Messaging + Communication
  • Translate Northland's vision and values into compelling messaging for internal and external audiences.
  • Champion our brand voice, crafting compelling narratives and content that resonate with target audiences. Foster brand awareness, build loyalty, and position us as a market leader.
• Team Integration
  • Collaborate with Leadership to ensure marketing plays a central role in all company initiatives.
  • Integrate marketing efforts across all Northland functions.
  • Provide value to other roles through marketing efforts.
  • Develop workflows to ensure key inputs are gathered, stakeholder expectations are met and workload is balanced
• Leadership, Management, Accountability 
  • Leverage and develop strengths of individual team members to maximize the impact of the team
  • Provide mentorship and individual growth plans for team members
  • Elevate the marketing team to become a central role in all functions.

 JOB DUTIES: 

• Conducts market research, aligned with the Product Line Management team, to identify product development trends.
• Demand Generation: Architects impactful campaigns across Google Ads, Display, Retargeting, Paid Social, and more. Nurture leads, optimize for conversions, and refine our process for customer acquisition.
• Data-Driven Decisions: Dives deep into website and marketing analytics, wielding metrics like CTR, CPL, and CPA to refine strategies and ensure maximum ROI. Identifies trends, understand your audience, and fuels informed decision-making. 
• Brand Storytelling: Champions our brand voice, crafting compelling narratives and content that resonate with target audiences. Fosters brand awareness, build loyalty, and positions us as a market leader.
• Lead Management: Orchestrates every touchpoint in the lead journey, from initial outreach to handoff to sales. Leverages HubSpot, LinkedIn, and other platforms to personalize communications and elevate lead quality.
• Multi-Channel Marketing: Crafts and executes integrated marketing campaigns across diverse channels, including email automation, SEO, social media, and organic search. Optimizes each channel for maximum impact and reach.
• Product Marketing: Drives product adoption and revenue growth through strategic marketing initiatives for new products and services.
• Customer Retention and Upselling:  Fosters customer loyalty and drives upsell opportunities by implementing strategies that demonstrate the value of new products and services for existing clients' businesses.
• Event Marketing: Develops and executes a comprehensive event marketing strategy, including industry events, trade shows, demos, and webinars, to position Northland as a thought leader and showcase our innovative products.
• Team Leadership: Guides and inspires a team of marketing professionals, setting goals, providing direction, and fostering a collaborative environment. Builds a high-performing marketing machine to achieve ambitious growth goals.
• Data & Analytics Expert: Analyzes customer and prospect data, develops strategic campaigns, and translates insights into actionable plans. Measures progress, tracks KPIs, and demonstrates the value of marketing initiatives.
• Tech Savvy: Understands key marketing systems (CRM, automation platforms) and manages their technical aspects. Leverages technology to streamline processes, optimize workflows, and improve campaign performance.
• Strategic Thinker: Collaborates with leadership and product teams, translating business goals into tactical marketing plans. Champions new product launches and identifies go-to-market strategies to increase market share.

ATTRIBUTES  

• Leadership
  • Proven ability to develop and execute successful marketing strategies.
  • Strong communication and collaboration skills to bridge the gap between marketing, leadership, and frontline teams.
  • Passion for fostering a culture of growth and development for team members.
  • Effective delegation skills to empower and elevate the marketing team.
• Culture
  • Share a common outlook of building success through developing quality connections with our team members, customers, and community.
  • Understanding that the success of the organization comes as a result of the success of our team members
• Experience 
  • Strong working knowledge of marketing technologies (SEO, SEM, Google Analytics, etc.) with a proven track record of achieving success through these platforms. 
  • Understanding of the technology, services, and values that Northland offers to the communities we serve.
  • Strong written and verbal communication skills, with the ability to present effectively to diverse audiences. 
  • Ability to analyze marketing data and translate it into actionable insights for informed decision-making. 

MINIMUM JOB QUALIFICATIONS: 

• 10+ years of experience in marketing, with a proven track record of success in lead generation, brand building, and campaign management.
• Experience with marketing automation platforms, CRM systems (HubSpot preferred), and web analytics tools.
• Excellent written and verbal communication skills, Passion for brand storytelling and the ability to craft compelling narratives and content.
• Strong leadership and collaboration skills, with the ability to motivate and inspire a team.
• A meticulous and organized approach to work, with a focus on efficiency and results.
• Experience with managing marketing budgets and demonstrating ROI.
• Understanding of customer personas and journey mapping.
• Basic knowledge of HTML and design/creation tools (Adobe Creative Suite preferred).

PREFERRED JOB QUALIFICATIONS 

• Master’s degree in marketing or a related field
• Business to Business experience

PHYSICAL ACTIVITIES AND REQUIREMENTS: 

Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

 ENVIRONMENTAL CONDITIONS: 

The employee is not substantially exposed to adverse environmental conditions. 

EMPLOYER'S DISCLAIMER: 

• All offers of employment are contingent on successful results from a background check. If the results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

ANNOUNCEMENT OF POSITION OPENING

Date of Notice:  March 1, 2024

POSITION OFFERED: Vice President for Enrollment Management

EMPLOYMENT DATE: ASAP TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: The Vice President of Enrollment Management is the College’s chief enrollment professional who provides leadership, strategic thinking, and in –depth analysis for the College’s enrollment planning and management.  This person is expected to help reimagine and lead traditional enrollment functions in a modern 21st century context. This work will be driven by the development, implementation, evaluation, and continuous improvement of a comprehensive and vigorous strategic enrollment management plan.  Leads and manages Admissions, Recruitment, Strategic Marketing, Media and Public Relations, Workforce Development and College Now program.  In addition, this position collaborates closely with the Provost’s Office on the Global Initiatives program to ensure that recruitment strategies maximize student outcomes and advance the goals of the College.

This is a Management Confidential position and reports to the President. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: A bachelor’s degree with at least ten years of progressive responsibility in enrollment and management functions within an educational system. Knowledge of FERPA, TITLE IX and other regulatory guidelines applicable to this area of work.  Experience working closely with Institutional Research and related data assessment and trend analysis. Demonstrated ability to be a collaborative leader.  Ability to perform with a high degree of diplomacy, confidentiality and professionalism. Demonstrated success in supervising multiple components within a complex institution.  A forward-thinking leader with a record of successful recruitment strategies, professional diligence, and creative problem solving.  Ability to work successfully with diverse populations.

DESIRED QUALIFICATIONS: Master’s degree with at least seven years of progressive responsibility in enrollment and management functions within higher education, preferably in a community college setting.

EXPECTED HIRING SALARY RANGE:  $115,000 - $140,000  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin April 1, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

JOB TITLE:         Senior Service Technician              

STATUS:               Non-Exempt     

DEPARTMENT:     Operations 

REPORTS TO:      Network Operations Center Manager 

FULL/PART-TIME: Full-Time – Requires on-call hours 

LOCATION:           Syracuse/Hybrid 

SALARY RANGE: :$31.25 To $40.75 Hourly

OUR CULTURE:  

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative. 

THE MISSION: 

To ensure that all Northland products and services are supported with the highest level of service. 

SUMMARY ROLES/RESPONSIBILITIES:  

• Configure, maintain and troubleshoot all Northland products and services. 
• Provide a great customer experience. 
• Support all internal departments. 

SERVICE TECHNICIAN JOB DUTIES: 

• Complete surveys for all products and services. 
• Manage relationships with all vendors and partners to troubleshoot, setup and configure customers networks. 
• Reserve telephone numbers from an available database and update workbooks. 
• Perform troubleshooting on all products and services. 
• Complete all administrative tasks as required per departmental guidelines. 
• Configure, troubleshoot, and maintain basic networking environments including Ethernet, TCP/IP, VLANs, DHCP and QoS, POE, Firewalls 
• Install and terminate various types of cabling and associated infrastructure. 
• Work with the technologies and/or platforms related to Northlands core network. 
• Schedule site visits with customer, internal departments, and coordination of MAC work with all pertinent parties (landlords, customers, contractors, internal)  
• Work with and assist customers with deploying software or applications needed to maintain Northland products and services, including operating systems, Windows, MS Office; computer support including PC’s, server hardware, configurations, and troubleshooting. 
• Work with provisioning department on coordinated service orders. 
• Assess customer needs to effectively recommend and provide the best solution.  
• Lead and manage P3-P4 level trouble tickets for all products, services, and third-party applications and triage P1-P2 level tickets with assistance.

SENIOR SERVICE TECHNICIAN JOB DUTIES 

• Includes all essential job duties above and below: 
• Training, assisting, and mentoring other team members. 
• Lead and manage complex and escalated trouble tickets for all products, services, and third-party applications including P1-P2 level tickets. 
• Build and enhance team member relationships by collaborating with all departments to address common issues, make recommendations and assist with facilitating a positive customer experience. 
• Assist with creating and updating internal resources such as knowledge base, SOPS, product manuals. 
• Acquire and maintain training and certifications as required. 

SUPERVISORY RESPONSIBILITIES: None  

MINIMUM JOB QUALIFICATIONS: 

• High school degree required, Experience with PC required and ability to work independently. 
• A valid driver’s license and transportation  
• Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues. 
• Strong Customer service and communications skills  
• Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards.

PREFERRED JOB QUALIFICATIONS: 

• Associate degree with 1 –2 years of experience in telephone or electronics experience 
• Familiarity with firewalls and network equipment. 
• Familiarity with hosted phone systems and features   
• Understanding of data networks as applied to VOIP communications. 
• Understanding of voice transmission delivery methods and the types of service provided across copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc. 
• Familiarity with high-speed data, what it’s used for and how it’s delivered. 
• Certifications for A+, Network + and Security +

SCORECARD METRICS: 

• Meet the weekly capacity goals of the department. 
• Keep re-dispatched tickets to less than 20% of total dispatched tickets.

LICENSES/CERTIFICATIONS: 

A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary. 

PHYSICAL ACTIVITIES AND REQUIREMENTS: 

• Ability to climb, kneel, crouch, reach, sit, stand, walk, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.  
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

EQUIPMENT AND MACHINES USED: 

• Ability to use to use voicemail, telephone, calculator, computer, printer, digital telephone, fax machine, cell phone 
• Ability to use the following software:  Microsoft Word, Excel, Outlook Express (E-Mail)  

ENVIRONMENTAL CONDITIONS: 

The employee is subject to the following inside and outside environmental conditions: adverse driving conditions, confined spaces, heights, and noise. 

EMPLOYER'S DISCLAIMER: 

• All offers of employment are contingent on successful results from a background check.  If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.   
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 
• This job description in no way states or implies that these are the only duties to be performed by the employee holding this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office. 
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. 
• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. 

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland Faculty Association Members:  February 20, 2024

Date of Notice for All Other Applicants:  March 5, 2024

POSITION OFFERED: Coordinator of Access & Equity Services

EMPLOYMENT DATE: April 2024 TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-months

JOB DESCRIPTION: Provides coordination and support for Baker Center for Learning (BCL) services promoting access and academic success for students with disabilities. Acts as one of the College's designated contacts for determination of appropriate academic adjustments and auxiliary aids and services for students with disabilities. Responsibilities include skilled social justice model interviewing of students; interpretation of psycho-educational, medical, and other disability-related documentation; evaluation of academic adjustment/auxiliary aids and services needs; coordination of appropriate academic adjustments; coaching, and other direct services; training for staff; and program development to address diverse student learning needs. May be asked to act as the College’s Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act (504) Compliance Officer.

This position is within the Faculty Association Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree in Rehabilitation Counseling, Special Education, Counseling, Education, Human Services, Social Work; minimum of two years’ experience providing support services to students with disabilities (preferably in higher education); working knowledge of the amended Section 504 of the Rehabilitation Act of 1973, the amended Americans with Disabilities Act (ADA) of 1990, and other appropriate laws pertaining to higher education; and ability to determine appropriate disability-related academic adjustments and auxiliary aids and services. One year of supervisory experience.

DESIRED QUALIFICATIONS: Master’s degree in Postsecondary Disability Services, Rehabilitation Counseling, Special Education, Counseling, Education, content or related field; four or more years’ experience providing support services to students with disabilities in higher education. Familiarity with the social justice model for accessibility; 3 or more years’ supervisory experience, especially in a higher education setting.

EXPECTED HIRING SALARY RANGE:  $61,480-$92,221  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous matches to 414H, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with holidays and sick days along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details. 

Review of applicants to begin March 20, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland Faculty Association Members:  February 19, 2024

Date of Notice for All Other Applicants:  March 4, 2024

POSITION OFFERED: Coordinator of Information Delivery Services

EMPLOYMENT DATE: April 2024 TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-months

JOB DESCRIPTION: Provides leadership and supervision for all operational aspects of the library’s service desk, course reserves, electronic reserves, interlibrary loan, purchase-on-demand, video-on-demand and document delivery services. Responsible for setting the standard for service desk services in the Baker Commons Library. Plans, coordinates, develops, interprets, and implements policies and procedures for all information delivery services. Coordinates the monitoring of all chat, text, phone, email, and in-person communications that take place at the Service Desk and routes questions to appropriate staff members. Coordinates the delivery of information resources to all distance populations including Concurrent Enrollment, extension center, global, and community members. Participates in the cataloging and processing of physical and electronically received materials. Maintains close communication with faculty to promote library services and identify information resource needs. Compiles statistics and generates reports on the use of the physical collection, interlibrary loan and document delivery services. Utilizes and troubleshoots the variety of software used in the department.

This position is within the Faculty Association Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s Degree and four years of related experience or a master’s degree in a related field.

DESIRED QUALIFICATIONS: Master’s degree in Library Science (MLS/MLIS) and related work experience. (MLS/MLIS applicants may also be expected to participate in other Library tasks, like reference, instruction, and liaison duties.) Experience in a Community College Library. Experience with library management software programs. Supervisory experience.

EXPECTED HIRING SALARY RANGE:  $61,480-$92,221  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous matches to 414H, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with holidays and sick days along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details. 

Review of applicants to begin March 19, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

The Director of the Bookstore is responsible for all the operations of the university bookstore, which in addition to course materials and educational supplies offers a wide variety of trade books, clothing, electronics, software, sundries, and gifts. In addition, the Director is responsible for managing the relationships with on-campus stakeholders, vendors, and contractors.

Management

• Lead and foster a positive team culture.
• Sustain an industry leading level of customer service.
• Manage 9 direct reports and students who staff the bookstore.
• Provide support, training, and resources to the bookstore staff.
• Manage and support a strong student worker training program.
• Develop and maintain compliance with security, sales, record keeping, and all other necessary procedures.
• Ensure all processes and job duties are formally documented and maintained up to date in an operation manual.

Strategic Relations in Support of the University Mission

• Formally create and support a bookstore vision statement and ensure each staff member understands the relationship of their work and the greater mission of the University.
• Serve as a liaison for the bookstore to University departments in support of the development of strategic partnerships and create and support new initiatives.
• Support, develop, and manage relationships with the off-campus community.
• Represent the bookstore and the University with consortiums and group organizations.
• Develop annual goals for the bookstore operation.

Efficiencies

• The Director facilitates a culture of continual improvement by identifying, quantifying, and implementing efficiency opportunities.
• Maintains a mastery level of technical knowledge of all systems utilized and leverage those systems to their maximum potential.
• Maintain a high level of current knowledge of industry trends, standards, and innovations.

Economic Performance

• A primary responsibility is to achieve the greatest economic performance through adherence to strategic best practices and strategies. The bookstore’s financial performance will be recorded, benchmarked, and reported to division leadership and the bookstore team periodically.
• Produce periodic financial statements and reports.
• Establish annual revenue, expense and capital budgets within University guidelines.
• After hours work, weekend, holiday, and during campus events is required. Backup duties are required, and additional duties as assigned.

Annual salary $68,000 - $71,000. The actual rate will be determined based on experience and other factors permitted by law.

Minimum Qualifications

Bachelor’s degree in business administration or related field. At least five years management/supervisory experience in a college bookstore or equivalent retail setting. Equivalent combinations of education and experience will be considered for those with extensive relevant retail management experience.

Demonstrated ability to lead and motivate employees toward a common goal. A track record of fostering positive change and delivering favorable outcomes, the ability to produce quantitative analysis, both operationally and financially and the acumen to navigate a complex work environment.

Knowledge of merchandising, advertising, marketing, promotion, and display.

Familiarity with generally accepted accounting principles to include interpreting financial statements and preparing budget statements.

Technology

• Broad technology background required with experience working in a technology driven work environment.
• Detailed knowledge of retail operations including retail accounting systems/procedures, electronic Point-of-Sale/inventory, and internet and e-commerce systems and applications.
• Experience training and supporting employees’ use of technology.
• Experience creating reports and analyzing data.
• A high level of proficiency with Microsoft Excel and experience with other Microsoft Office Applications.

Required Skills

• Excellent leadership and collaboration skills.
• Excellent organizational skills with precise attention to detail required and the highest quality standards.
• Strong communication skills required, including oral, written, and listening skills.
• Demonstrable good judgment and the ability to work under pressure.
• Must be a well-organized, high-energy individual with excellent customer service skills.
• Must be able to set priorities, make decisions and work independently and as part of a team.
• Proven ability to develop positive and productive working relationships across divisions.
• Experience with customer service standards and procedures.

Preferred Qualifications

• Detailed knowledge of the college textbook industry.
• Experience with digital course material inclusive access programs.
• Experience developing innovative programs and services.

Interested applicants must apply online at http://employment.stlawu.edu uploading all required materials which are defined in the “special instructions to applicant” section.  Review of applications will begin immediately and continue until the position is filled.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.